However, users of Verizon Moto G5 Plus are complaining a weird bug in the software of the phone as it is not allowing them to call emergency number 911.
When some user tried to contact Verizon, they replied him that it's a software bug and can be fixed with an update, but they did not mention any timeline for the update, which is annoying.
Several users are complaining the issue on Reddit, but Motorola is yet to respond them. Nevertheless, it's a critical bug that needs to be addressed by the company at the earliest.
I really loved the phone at first but discovered just two weeks in that there is a Motorola software but which appears on Verizon network when using their G4 LTE network which prevents you from calling 911. I received the phone on Apr 2, 2017 and on Apr 16 I discovered that 911 calls couldn't be made. Luckily I was only calling only to report suspicious activity at a business and not a personal crime because calls would not go through. - Amazon user
Needed to call an ambulance today, dialed 911. Immediate disconnect. Disabled bluetooth, restarted phone, did all the raindances. Remember, I'm in a situation where I need paramedics so this is a little insane. - Reddit user
Needed to call an ambulance today, dialed 911. Immediate disconnect. Disabled bluetooth, restarted phone, did all the raindances. Remember, I'm in a situation where I need paramedics so this is a little insane. - Reddit user
Update:
Motorola will be issuing a fix for this issue within the next week, until this software update arrives, Moto G5 Plus users on Verizon should head into Settings > More > Wireless & networks > Cellular networks and ensure that “Enhanced 4G LTE Mode” is turned off.
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