A user who Pre-ordered the Essential Phone receives an email that says a recently-placed order wasn't processed. The message may say something like this:
Hi,If you received correspondence regarding an order of Essential Phone, it likely wasn't from Official Essential Team. You can report and block that phishing email through Gmail's Inbuilt feature.
Our order review team requires additional verifying information to complete the processing of your recent order.
This verification is performed to protect against unauthorized use of your payment information and similar to what is conducted for in-person purchases.
Please provide an alternative email and phone number to confirm this purchase..
We would like to request a picture of a photo ID (e.g. driver’s license, state ID, passport) clearly showing your photo, signature and address. NOTE: the address on the ID should match the billing address listed on your recent order.
We apologize for the inconvenience and appreciate your cooperation. Once verified, we look forward to shipping your order.
Essential Products Customer Care