Recently, OnePlus celebrated the "Open Ears Forum" in London. Selected group of fans from all over Europe attended to share their experience directly with the experts and members of the OnePlus team. The Chinese firm's main purpose was to to hear first hand experiences and discuss their future plans to improve, getting instant feedback and working together on new ideas.
Now, for all those who were not able to participate in the event, OnePlus announced its plans for the rest of 2017 and 2018:
By the end of 2017:
OnePlus plans to open two or more service centers in Europe to increase repair speed and equipment assistance.
Add a Frequently Asked Questions (FAQ) page on their website so that customers can easily find the answer to most the common questions.
Develop a Backup application - So that any user can perform a general backup of all their data, in an easy and fast way.
Celebrate a proximity event in every 6 months between the brand and customers to gather feedback.
Beginning of 2018:
Develop a diagnostic and troubleshooting application to facilitate customer-to-customer and technical support team contact.
Create Video Guides so any user learns to master their new OnePlus device easily.
"First Resolution" - Extra effort to resolve any situation / problem reported by a customer upon first contact.
"Single Stop Service " - In case the problem is not solved, there's going to be the same person / technician to assist you until the problem is resolved.
Unify OnePlus Platforms - To provide faster assistance.