Customer credit card data may have been pilfered from OnePlus.net

OnePlus users are reporting that OnePlus.net was likely compromised by intruders between October 2017 and December 2017. It’s not clear how many people are affected, but many OnePlus forum members have suspected fraudulent activity after a purchase from OnePlus website.

I purchased two phones with two different credit cards, first on 11-26-17 and second on 11-28-17. Yesterday I was notified on one of the credit cards of suspected fraudulent activity, I logged onto credit card site and verified that there were several transactions that I did not make. I went through the process and switched accounts... no big deal. Today same thing with the other credit card. I do not use either of those credit cards frequently. The only place that both of those credit cards had been used in the last 6 months was on the Oneplus website. I am not too worried about it, I have fraud protection on all of my cards.

I am not accusing OnePlus, and I do love my phone... just the only similarity I could find between the 2 cards. I just want to make everyone aware so that they can check there statements for any unauthorized transactions, incase OnePlus was breached.

Has anyone else experienced fraudulent charges after a recent purchase? - superdutynick OnePlus user

Same thing happened to me. Placed two orders with OnePlus on the 9th and 10th January 2018. I've used two different business credit cards, that I have not used for any other transaction in over a year.

This morning (11th January 2018) I received a call from my bank, asking me about a fraudulent charge of 50 £ on one of the cards. It will be interesting to see if the second card will also be charged with possible fraud attempts.

Once I receive more information from my bank, I will share it here. I'd also like to emphasize, that I am very satisfied with my OnePlus phones and am a strong advocate of your product. Should there be a security issue, every report helps the team at OnePlus to find the culprit. - inflamez OnePlus user

Hi

I literally purchased the Sandstone Oneplus 5t on Tuesday on a credit card that I NEVER take out of the house (ie: I use it for my monthly Netflix subs and nothing else normally). I decided to use if for my purchase as credit was available.

I have just had a call from the credit card fraud team to advise someone has attempted to use my card at Currys (Dixons Group Electrical) in London for £900.


That is ONE HELL of a coincidence, especially as the only time I have used the card with a retailer in the last year was with Oneplus a few days back.

This is no Witchhunt. But I am highly suspicious. - Veran OnePlus user

Anyone who bought items from OnePlus.net during the suspected period of the breach should watch their credit card statements closely. If you find any fraudulent charges on your statement report them to your credit card provider immediately. Companies usually don’t hold credit card holders responsible for unauthorized charges—especially if you report them as soon as possible.

Source: OnePlus Forum