Improve Your Customer Service with Session Replay Tools

 By Vaibhav Jain on July 14, 2017       

Want to improve your customer satisfaction rates? Use session replay tools for a faster, smarter way to solve all your digital client issues.

Partnering Session Replay Tools with a Faster Connection Leads to More Satisfied Customers

Imagine you’re working at a customer service help desk for a website. A customer calls in, saying they are having an issue with a transaction. You try to access their session, but you can’t because you don’t have instant access. Not only that, your company’s Internet speed has suddenly dropped considerably as the number of content downloads has greatly increased. Overall, the customer gets a negative experience, most likely gives up on the transaction, and you feel frustrated because you couldn’t do anything to help that customer.

However, there are now session replay tools being introduced for companies that allow instant replay of session, and allow for more real-time customer support. These tools are essential for businesses that want to improve their customer service experience because of their speed, ease of use, and ability to identify where behind the delays reside. As you will see, they are a great investment for many businesses, and their usefulness will only increase in the future.

How Session Replay Tools Work

Session replay tools mean that within just a few seconds of an action taking place on your website, the data is stored for analysis. If a customer calls and reports a problem, there’s no need to create a new trail in order to understand how they got to the page that is giving them trouble, and you will be able to connect quickly with someone in a different department of your company to find the best way to solve the problem for the customer. The easier it is for you to solve the customer’s problems, the more satisfied they will be, and the more profitable your company will be.

Speed Up your Service

As mentioned earlier, a lot of the service you need to provide to your customers happens over an open Internet line. This slows down response times, makes it harder for immediate tracking, and just slow down business productivity in general. If your business invests in a leased line, it would give your company a devoted Internet connection which only they would use. This, in turn, would mean faster response speeds when using session replay tools to provide customer service, and would always ensure that your business gets instant updates about all website-related activity. A leased line can be a very worthwhile investment for your company.

If your business is stuck because of customer service, it’s time to find a way out. Put these session replay tools to action: with the stored data that can be used for a variety of specific analysis, your company can quickly get a handle on what is preventing visitors from converting into customers or clients. Being able to track the customer experience as it happens gives staff members a chance to understand the website issues from the customer’s perspective. When you employ these resources, you can reduce the time it takes to help customers, cut down the number of customers who need assistance, and find the root of any issues slowing you down. The faster you can improve the digital customer experience, the sooner you will see an improvement in your end results.

Pixel XL 2 could Feature Always-On OLED Display and Squeezable frame

 By Vaibhav Jain on July 14, 2017       

The entire world is looking for next Google flagship smartphones the Next-Gen Pixel and Pixel XL to release at the earliest, but one has to wait until this October to get hands on it. And leaks about the phone are keeping you at bay, especially about the design and features.

We have already seen our first potential look at what to expect from the Pixel XL 2. Now, According to the latest reports, we now have more details about the Pixel XL 2.

In the latest report, provided by XDA and its unnamed source, the Pixel XL 2 will feature an OLED display, with the panel measuring in at 5.99″. Additionally, it will be coming with an Always-On feature, which allows you take a sneak-peek to the notifications and other information without unlocking the device.

The new report also confirms that the Pixel XL 2 will sport squeezy sides, just like on the HTC U11. The device will also feature display profiles including sRGB, Vivid, etc. 

XDA

OPPO and VIVO Stores Attacked by Indian Army Supporters in Pune

 By Vaibhav Jain on July 14, 2017       

Several unidentified men in Pune, Maharashtra have destroyed the stores of popular Chinese mobile phone brands Vivo and Oppo, in order to express their solidarity to Indian army.

As per the reports, the attackers have torn down posters of the two brands in addition to destroying their shops. It remains unclear whether store personnel, or any other individuals inside those stores, were injured during the attack.

The incident is not only harming those Chinese companies but also the properties and investment of our fellow Indians. These attacks could only dampen China’s economic relationship with India, a major market for most Chinese electronic products.

It is already a known fact to everyone that the Indian smartphone market is completely dominated by Chinese smartphone vendors including Gionee, Vivo, and Oppo. According to the earlier reports, Oppo and Vivo are looking to overtake Samsung in the Offline Market in India by Investing Rs. 2200 Crore for Marketing.

Source: Gulte | Via: AndroidHeadlines

Wireless Charging Style Mod Now Available for Just $39.99

 By Vaibhav Jain on July 13, 2017       

Just a few months ago, Motorola announced the new Moto-Mods including GamePad Moto Mod, TurboPower Pack, Style Shell, and JBL SoundBoost 2 along with the Moto Z2 Play. 

As promised, the Wireless Charging Style Mod is now up for grabs from Motorola's official website at $39.99. For now, it is available only in two finishes Grey Herringbone Nylon and Floral Print.

The Wireless Charging Style Mod can charge your phone’s battery at 10W speed on a charging pad (which is not included). It weighs around 49.2 g. All patterns include Ebony Burl Wood, Grey Herringbone Nylon, Cateye Wood, and Floral Print.

Other Moto Mods will be available globally pretty soon, with Moto TurboPower Pack starting at $79.99 USD, JBL SoundBoost 2 at $79.99 USD and Moto GamePad at $79.99 USD.

Buy: Wireless Charging Style Mod

Moto G5 Plus is now getting May 2017 Security Patch in the US, OTA Download

 By Vaibhav Jain on July 13, 2017       

Moto G5 Plus is now getting a new software update in the US with Security Patches, bug fixes and Stability improvement. 


This new update brings May 2017 Security patch and stability improvements fixes. This update comes with build no. NPNS25.137-35-5 and weighs in at around 50MB. While this update would have been more exciting if it had brought Nougat 7.1.1, which is already available for Google's Pixel and Nexus devices.

The update is already rolling out to the users of the Moto G5 Plus in the US. If you did not receive the update wait for a few days or you can install it manually by downloading the OTA Zip captured by XDA member. Note that the OTA file is only for the US Models of the Moto G5 Plus. (Don't get spun by other misleading Articles.)

Motorola’s instructions explain that for a successful installation, the battery in your phone should be at least 50% charged and your device should be connected to a Wi-Fi network or LTE.

OTA Link (By redbeard1083) | Motorola 

2017 Pixel XL Render Offers Direct Size Comparisons With Pixel and Pixel XL

 By Vaibhav Jain on July 13, 2017       

Google is planning to announce new Pixel devices for 2017 later this year, and we have already seen our first Potential Look at what the 2017 Pixel XL will look like.

Summing up the leaks, the Pixel XL 2 will be having a 6-inch near bezel-less AMOLED display with 18:9 ratio. Additionally, the Google Pixel XL 2017 might feature a squeezy side, just like we have seen on the HTC U11, which will allow you to interact with the phone, primarily when using Google Assistant.

Many of the leaks we've been tracking in the last few days in particular offer only few design details beyond what we've already heard about Google's upcoming Pixel XL, but thanks to Benjamin Geskin's render, we now have a clearer idea of how the new handset might look alongside current Pixel smartphones.

The 6-inch Pixel XL 2 with 18:9 ratio do looks beautiful as compared to the duo-Pixel devices. The huge-chin is now gone and we now have the 3D glass instead of the flat display. So, will you be upgrading your current Pixel/Pixel XL to Next-Gen Pixel(s)? 

[Update]Samsung Galaxy Note 8 to have S8-like Fingerprint Reader Placement, to cost €999, launch set for September

 By Vaibhav Jain on July 13, 2017       

[Article: 24 June, 2017]Samsung's newest smartphones, the Galaxy S8 and S8+ are the best smartphones ever in terms of design. While the Galaxy S9 is away for a year, the focus is shifted towards the middle smartphone Galaxy Note 8, which is also said to feature the same design language as S8 and S8+.

In latest leaks, it’s reported that the Note 8 will contain horizontal dual rear cameras to the back, each of which features a 12-megapixel sensor and independent optical image stabilization for the lens. The fingerprint sensor will be placed next to the camera, just like the Galaxy S8 and S8 Plus.

Reportedly, the Samsung Galaxy Note 8 will feature a 6.3-inch edge-to-edge display with 18.5:9 aspect ratio, Exynos 8895 and Qualcomm Snapdragon 835 chipsets, depending on the market coupled with 6GB RAM.

To the software side, the Samsung Galaxy Note 8 will be having an improved split-screen multitasking, S Pen with enhanced features such as full-sentence language translation and currency conversion, and the ability to pin handwritten notes to the always-on display.

That said, the Samsung Galaxy Note 8 will be coming with a 3300mAh battery and will be announced in second half of September in black, blue, and gold color options.

[Update: 13 July, 2017] According to the latest reports, Samsung might announce the Galaxy Note 8 on August 23rd.

Four Tips On How To Make The Perfect Company Brochure

 By Vaibhav Jain on July 13, 2017       

Brochures are a great medium to get information about your product or services out into the wider community to persuade potential buyers to part with their hard-earned cash. From designing the layout, to generating engaging copy – there are many elements required. Sounds like a lot to take in, right?

Here are four quick and simple tips, to help you create successful brochures for your organization. The tips below can be used across a number of markets, so whether you sell toiletries, condos or gardening supplies, there will be something you can take away.

1. Remember the all-important acronym – AIDA

AIDA is one of those business marketing buzzwords that you’ll love to hate, but it’s actually useful to think about. AIDA stands for: Attention, Interest, Desire and Action. This means your brochure needs to be colorful enough to grab attention; filled with engaging content to be interesting; contain desirable products that your customer needs; and numerous ways for them to buy – or act. Once you’ve got these four points nailed down, your brochure will be much more effective.

2. Punchy headlines generate more sales

The average attention span of any reader is around 5-seconds. They’ll spend this time by glancing at the front of your brochure and flicking through a few pages. If they don’t see something that they like straight away then you have lost them.

That’s why punchy headlines are a must. They draw the reader in – engaging them straight away. ‘Revolutionary Bar Stools’ might well be a bit of an overstatement, but it reads much better than ‘Bar Stools Available in Lots of Different Colors’. Capture their imagination straight away and they’ll be more inclined to read.

3. Ensure your brochure looks professional

If there is one quick way to ruin the reputation of your business, it’s a shoddy-looking brochure. With a free professional style brochure creator, you will not produce anything sub-par. With this software, you ensure that your final product looks, feels and appears to meet the expectations your customers are hoping for.

The paper you use is almost as important as how it looks. If your brochure feels cheap, customers might associate your products to be cheap as well. Thick glossy paper is generally a good call when creating a brochure, as it’s a durable, yet professional looking material. This means that your final product will last longer, which means more people will potentially read it.

4. Selling should be your main priority

Ever heard the phrase ‘sell, don’t tell’? Well, if you haven’t, it essentially means that your brochure should focus on selling an item, as opposed to just describing what the item is. Take the two short descriptions:

• Our green chair comes with two arm-rests and is foldable.

• Our chairs, with a neutral green finish, fit perfectly in any garden environment, and can be folded neatly away in the cold winter months.

The first simply describes the product and what it does, while the second not only describes, but sells the advantages of the chairs – it’s crucially important when developing a brochure to always have sales at the forefront of your mind.

Motorola's latest #hellomotoworld invite confirms shatterproof Moto Z2 Force announcement

 By Vaibhav Jain on July 13, 2017       

Motorola has sent out media invites for the event to be held on July 25th at 11:00 a.m. ET (8:30 PM IST) in New York City, but it did not states which smartphone they are going to launch. Motorola has a knack of teasing smartphones ahead of their official launch, and they are doing the same this time as well. 

The Invite states "get ready to shatter your expectations", and perhaps this is a reference to the upcoming Shatterproof Moto Z2 Force.

Motorola is due to launch five smartphones including the Moto G5s series, Moto X (2017), the Moto Z2 and Moto Z2 Force. That said, the upcoming smartphone may be one from the Moto Z2 lineup. 

Maybe Motorola is looking to announce the Moto Gs series, or it maybe the Moto X (2017). That said, nothing is known for now from the company, and just a few days to go for the Official announcement of these devices.